Terms of Service: Your Agreement with Floq
These terms explain how you may use floqapp, what we provide, and what responsibilities sit with each user and organization.
Acceptance of These Terms
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By accessing or using floqapp, you agree to these Terms of Service. If you use Floq on behalf of a company, research group, accelerator, government program, university, or other organization, you confirm that you have authority to accept these terms for that organization.
If you do not agree, do not use the platform. That sounds blunt, but it keeps the boundary clear: Floq is built for structured survey work, customer insight, and benchmarking, not for use outside these terms.
Plain-English note
These terms apply to the platform at floqapp and related services we provide through it. Separate written agreements may add project-specific terms for pilots, research collaborations, or managed benchmarking work.
What Floq Provides
Floq provides tools for survey design, response collection, analysis, customer insight workflows, and benchmarking outputs. In practice, that may include dashboards, reports, templates, comparison groups, segmentation features, exports, and related support.
Some users run a single feedback project. Others use Floq across a program, portfolio, or recurring research cycle. The platform is meant to help teams ask better questions, compare results more carefully, and turn survey data into usable decisions.
Service changes
We may update, improve, limit, or remove features over time. When a change materially affects active use, we aim to give reasonable notice where practical. Not every interface adjustment, model update, or reporting refinement will come with a separate announcement.
Acceptable Use of the Platform
Use Floq for lawful purposes only. That includes respecting privacy, intellectual property, survey participants, and the systems that keep the service running.
You may use Floq for
- Customer, founder, employee, ecosystem, or program surveys.
- Benchmarking projects where participants have been told how their data will be used.
- Internal research, reporting, and decision support.
- Exporting and sharing results you are permitted to use.
You must not use Floq to
- Collect data illegally, deceptively, or without required consent.
- Upload malware, probe systems, scrape the service, or bypass access controls.
- Harass respondents or run discriminatory, harmful, or misleading campaigns.
- Misrepresent benchmark results, respondent groups, or sample sizes.
One common mistake is treating a survey tool as neutral once the questions are drafted. It is not. If the audience, consent language, or reporting context is wrong, the output can still cause harm. You are responsible for how you design, distribute, interpret, and share your surveys.
Your Account and Responsibilities
You are responsible for keeping your login details secure and for activity that happens under your account. If you manage a team workspace, you are also responsible for assigning appropriate access levels and removing users who no longer need access.
Account information
Keep account, billing, and organization details accurate. We use that information to provide the service, send operational notices, manage access, and support your account.
Workspace administration
Administrators should review who can create surveys, view responses, export data, or publish reports. In field projects, the quiet risk is often not the survey itself; it is an old collaborator retaining export rights months after the work ended.
If you believe your account has been compromised, contact us promptly through Contact Us. We may suspend or restrict access where needed to protect users, respondents, data, or the platform.
Survey Data, Ownership, and Privacy
You retain ownership of the survey content and response data you submit to Floq, subject to the rights you grant us to operate the service. Those rights include hosting, processing, analyzing, displaying, exporting, backing up, and securing the data as needed to provide Floq.
Survey data often contains context that only the project owner understands. A low score from a startup founder, for example, may mean something different during onboarding than it does after a funding program ends. You are responsible for collecting data fairly and using it in the context promised to participants.
Privacy commitments
Our handling of personal information is described in the Privacy Policy. You should read that policy alongside these terms, especially if your surveys collect identifiable responses, sensitive information, or data from people in regulated settings.
Deletion and retention
You may request deletion of account or project data, subject to legal, security, backup, billing, and legitimate operational requirements. Some retained records may remain for a limited period where we need them to resolve disputes, meet legal obligations, or maintain service integrity.
Intellectual Property and Benchmarking Outputs
Floq owns the platform, software, interface, workflows, templates, documentation, models, scoring approaches, and other materials we create, unless a written agreement says otherwise. You may not copy, reverse engineer, resell, or repurpose those materials outside your permitted use of the service.
Your survey questions, uploaded materials, and project-specific response data remain yours or your organization’s, provided you had the right to submit them.
Benchmarking outputs
Benchmarking only works when comparison groups are handled carefully. Floq may generate aggregated, de-identified, or derived outputs that compare patterns across respondents, cohorts, or programs. We may use aggregated and de-identified data to improve benchmarks, reporting methods, and platform quality, but not to identify individual respondents unless permitted by you, the respondent, or law.
Benchmark results are decision-support material, not a final verdict on performance. Sample composition, survey timing, market conditions, and question wording can all affect the result.
Scope, Limitations, and Liability
Floq is provided on an as-available basis. We work to keep the platform reliable, secure, and useful, but we do not promise uninterrupted access, error-free reports, or that every insight will fit every decision you need to make.
To the maximum extent permitted by law, Floq is not liable for indirect loss, lost profits, lost opportunity, loss of goodwill, data loss caused by user action, or decisions made from survey or benchmark outputs. Where liability cannot be excluded, it is limited to the extent permitted by applicable law.
Your use of outputs
Use professional judgment before acting on reports, scores, or comparisons. That is especially important when results affect funding, hiring, public reporting, eligibility, or participant support. Benchmarks can sharpen a discussion, but they should not replace the discussion.
Operational boundary
Floq does not provide legal, financial, clinical, or investment advice. If a project sits in one of those areas, bring in the right specialist before relying on survey findings.
Governing Law and Jurisdiction (Australia)
These terms are governed by the laws of Australia and the applicable laws of the Australian state or territory connected to Floq’s principal place of business, unless a separate written agreement states otherwise.
If a dispute arises, the parties should first try to resolve it in good faith. Most platform issues are better handled through a clear support trail than a formal dispute process. If the matter cannot be resolved, the courts with jurisdiction in Australia may hear the dispute.
Changes to these terms
We may update these terms from time to time. When we make a material change, we will take reasonable steps to notify users, such as posting the updated terms on this page or providing notice through the platform. Continued use of Floq after the updated terms take effect means you accept the revised terms.