Privacy Policy

Our Commitment to Your Data

Floq is built for survey work, so privacy is not a side note for us. People use the platform to ask real questions, collect real responses, and compare patterns across groups. That only works if the boundaries are clear.

We treat individual survey responses as private to the account, workspace, or survey owner who collected them, unless a user has chosen to share them or another lawful basis applies. We do not sell personal information.

Our aim is simple: collect what we need to run the service, protect it with practical controls, and explain the parts that are easy to misunderstand.

What Information We Collect

We collect different types of information depending on how you use Floq. A survey creator provides different data from a survey respondent, and an account administrator may provide different information again.

We may also collect technical information such as browser type, device data, IP address, approximate location derived from network data, log events, and usage activity. This helps us keep the service working, investigate faults, and understand which parts of the product people actually use.

If you include personal information inside a survey question or response, that information becomes part of the survey data. Survey creators should avoid collecting sensitive information unless they have a clear reason and the right permissions from respondents.

The Question Pool: Shared Questions, Private Responses

The Question Pool is designed to make survey design faster by allowing useful user-generated questions to be reused across Floq. A strong question about churn, customer confidence, founder stress, or product readiness should not have to be rewritten from scratch every time.

Here is the important split.

A practical example: if your team writes the question, “How confident are you that you will hit your next funding milestone?”, that question may become reusable. The answers from your respondents do not become public simply because the question is shared.

We may review, classify, or edit shared questions for clarity, duplication, safety, or usability. If a question includes personal information, confidential business details, or content that should not be reused, we may remove it from the Question Pool.

Your Rights Under Australian Privacy Law

Floq is operated with Australian privacy obligations in mind, including principles that cover fair collection, use, access, correction, security, and complaints handling.

Depending on your relationship with Floq and the data involved, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to personal information we hold about you.
• Correct personal information that is inaccurate, incomplete, or out of date.
• Delete or de-identify personal information where we no longer need to keep it.
• Explain how particular information has been used or disclosed.
• Review a privacy concern or complaint.

Some requests need extra checks before we act. For example, if you are a survey respondent, the survey owner may control the response record. If you are an account administrator, we may need to confirm your authority before changing workspace data. In practice, privacy choices can also depend on the account role and the survey configuration in use.

To make a request, contact us through Contact Us. We may ask for information to verify your identity so we do not disclose data to the wrong person.

How We Use Your Information

We use information to run Floq and make the survey experience useful. That sounds broad, so here are the working details.

Providing the service

We use account, workspace, and survey data to create surveys, collect responses, display results, manage permissions, save templates, support benchmarking features, and keep your settings available when you return.

Improving survey tools

We look at product usage patterns to find rough edges: abandoned setup steps, confusing question flows, slow report views, and features that need clearer defaults. Where possible, we use aggregated or de-identified information for this work.

Security and support

We use logs and account information to detect misuse, investigate bugs, respond to support requests, prevent unauthorised access, and maintain the reliability of the platform.

Communication

We may send service messages about your account, product changes, security notices, policy updates, or support matters. Marketing messages, where used, will include a way to opt out unless the message is required for service administration.

Third-Party Services and Data Sharing

Floq uses a small set of third-party services to host, secure, monitor, analyse, support, and operate the platform. These providers may process information on our behalf, but they are not given permission to use it for their own unrelated purposes.

Common categories include cloud hosting, authentication, analytics, email delivery, payment processing, error monitoring, and customer support tools. The exact mix may change as the product changes.

We may also disclose information if required by law, to enforce our Terms of Service, to protect the rights and safety of users, or as part of a business transfer such as a merger, acquisition, or restructuring. If that kind of transfer occurs, we would expect the receiving party to handle personal information consistently with this policy or notify users of material changes.

Cookies and similar technologies may be used for login sessions, preferences, analytics, and security. You can read more in our Cookie Policy.

Scope, Compliance, and Limitations

This policy applies to Floq’s website, application, survey tools, Question Pool, and related support interactions. It does not control how a survey creator describes their own survey, obtains consent, or manages respondent relationships outside Floq.

If you create surveys, you are responsible for asking appropriate questions, giving respondents enough context, and complying with laws that apply to your organisation, industry, and location. A health research survey, an employee engagement survey, and a customer feedback pulse can carry very different privacy expectations.

We use administrative, technical, and organisational safeguards to protect information. No online service can promise absolute security, but we work to reduce avoidable risk and respond quickly when something needs attention.

Where survey data has been aggregated, de-identified, backed up, or included in required records, deletion may not always remove every trace immediately. We handle those cases according to operational, legal, and security requirements.

Updates to This Policy

We may update this Privacy Policy when Floq changes, when the Question Pool changes, when our providers change, or when privacy requirements shift. The current version will be posted on this page.

If a change is material, we may provide extra notice through the product, by email, or through another reasonable channel. Smaller edits, such as wording fixes or clarifications, may be made without a separate notice.

Last reviewed: this page should be read as the current policy for Floq’s handling of survey data and Question Pool content.